New Arrivals

Iphone & Ipad Are Known Causes Of PAYMENTS FAILING so Try Another Method......IF YOU HAD AN ORDER ERROR ITS USUALLY BECAUSE YOUR USING AN IPAD OR IPHONE THOUGH 99% of you are ok, Or MAYBE THE INTERNET DROPPED OUT OR IN A BAD SIGNAL AREA IF USING A PHONE, TRY AGAIN IN A DIFFERENT AREA OR USING ANOTHER PAYMENT METHOD, CARD, LAPTOP, PC INSTEAD OF PHONE, CONTACT US IF ITEM NOT SHOWING FOR SALE AS MAYBE IN ERROR  RING US ON 0116 2593602 AND LEAVE A MESSAGE OR EMAIL smoothsoulinc@googlemail.com and we will ring you back and take payment over the phone.

OFFICE ADDRESS + RETURNS & REFUNDS + Our Totally Inclusive GUARANTEE Ok So We Clean & Inspect Every Record BUT because we don't know where records have spent their life and whats been done to them we offer a 7-day non-quibble guarantee as follows...if you are unhappy with your purchase for ANY reason please return it within 7-days to our NEW OFFICE ...RNS C/O STEVE, Unit A1 Bowbridge Works, Chartwell Drive, Leicester, LE18 2FL  UK ......DO NOT Open A Case With PAYPAL Or Ebay Etc As They Now Charge Me To Sort It Out As Well As Return Fee Which May Be Deducted From Your Payment, Just Return It To Me I Will Sort It NO PROBLEM, you will receive cost + both postages if its our fault or cost only if you just changed your mind, don't like it or have a light needle or defective equipment resulting in NON-play. NOTE: IF YOU CLEAN OR ALTER IT IN ANY WAY WE WILL NOT ACCEPT IT BACK, IT MUST BE IN THE EXACT CONDITION IT WAS SENT OUT IN, NO EXCEPTIONS SORRY....***PARCEL TRACKING...if your item is delayed enter the Tracking Number That Was Emailed To You into the Royal Mail track and trace website you will see where it is, If you don't see your tracking in EMAILS look in your SPAM or JUNK folder it will be there, you MAY get the following message "we've got it" Which Means It's In A Post Office Sorting Office Somewhere On Route. THERE IS NO MORE INFO TO SEE WE DO NOT HAVE ANY DIRECT CONTACTS MORE THAN TRACKING SHOWS US. Ideally, You Will Wait For Up To 30 Days When We Will Refund You And Take The Matter Up With the POSTING Company.***

***PHONE HOURS...Monday-Friday 9 am till 12 midday, Leave a message with a good time to call you back or email outside these hours***...***ORDER PROCESSING HOURS...Monday-Friday 9 am till 2 pm, orders received after 2 pm posted next day, Leave a message or email outside these hours***

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